SERHS Natal Grand Hotel & Resort – Natal/RN, Brazil
20 years of excellence by the sea
SERHS Natal Grand Hotel & Resort
Welcome to SERHS Natal Grand Hotel & Resort, a 5-star resort located in Natal, Rio Grande do Norte, between Areia Preta and Ponta Negra beaches.
Internationally recognized and awarded the TripAdvisor Travelers’ Choice 2024, a testament to guest satisfaction and positive reviews. Located just 12 km from downtown Natal and 40 km from Governador Aluízio Alves International Airport, SERHS Natal offers easy access to the city’s main attractions while preserving the tranquility of its beachfront setting. In addition, the resort provides differentiated services such as free parking, Wi-Fi throughout the property, security, and infrastructure designed to meet every need from corporate events to family vacations.
Services
Everything you need for a perfect stay
At SERHS Natal Grand Hotel & Resort, every detail is designed to ensure comfort and convenience throughout your stay. We offer a wide range of services, including bell service, coworking space, fitness center, Sol Brasil shops (beachwear, clothing, and souvenirs), recreational activities for adults and children, luggage storage, laundry service, 24-hour room service, parking, baby kitchen, photographic services, and car rental, among others.
Sol Brasil Shops
For your convenience, the resort features three Sol Brasil shops. On the 1st floor, next to the Renato Romagnoni Restaurant, you will find the beachwear store. On the 4th floor, there is a multibrand shop next to the reception area and another one near the Lobby Bar, offering souvenirs and convenience items.
The shops offer clothing, accessories, snacks, and personal care products, ensuring practicality and style throughout your stay.
Beauty Salon
Ideal for those who value personal care and well-being. With experienced professionals and high-quality products, we offer hair treatments, hair removal services, hand and foot care, and the latest beauty techniques to enhance your look.
Open to the public.
Monday to Saturday: 10 am. to 8 pm. | Sunday: 10 am. to 7 pm.
Appointments: +55 (84) 4005-2051 | WhatsApp
Coworking
An inspiring, fully equipped environment, ideal for those who want to work independently, network, and share ideas.
Coworking is a model that encourages collaboration, the exchange of experiences, and connections among professionals from different fields, making work more productive and creative.
Baby Pantry
The hotel offers two Baby Pantries (5th floor – wing B and 6th floor – wing D), equipped with utensils and appliances for preparing baby food, including high chairs. Use is free of charge and exclusive to guests with children, accessed with the room key card.
The hotel also offers a Baby Menu (ages 0 to 5), prepared with nutritional supervision, which can be requested by dialing extension 9 at least 2 hours in advance (between 9 am. and 7 pm.). Charges apply according to consumption.
Rotating Parking
For greater comfort and convenience, the hotel offers free outdoor rotating parking. The area also features an electric vehicle charging station, combining convenience and sustainability for an even more relaxing stay.
Car Rental
The hotel offers a car rental service in partnership with a specialized company, located next to the reception area. A variety of vehicle models is available, with pick-up and drop-off at the hotel, 24-hour support, and regularly serviced vehicles.
Daily service from 8 am. to 6 pm. or by prior appointment
Contact: +55 (84) 4103-4003 | WhatsApp
Photography Service
The resort partners with a professional photography company, ideal for capturing and preserving special moments of your stay. Photo sessions are available, along with personalized products such as cushions, mugs, keychains, and much more.
Informational Materials
Here you will find everything about SERHS Natal, with highlights on leisure areas and M.I.C.E. (Meetings, Incentives, Conferences, and Events). Explore entertainment options, the complete event infrastructure, and personalized services that make our experience unique and unforgettable.
FAQs
Frequently Asked Questions
Here you will find answers to the most frequently asked questions by our guests.
Downtown Natal – 12km | Aluísio Alves International Airport – 40km | Ponta Negra Beach – 2km.
You can see how to get here: Location.
Brazilian guests must present an ID (RG) and CPF for each guest. Foreign guests must present a passport.
Yes, it is available at an additional cost, which varies depending on the service and the type of garment.
All electrical outlets operate at 220V.
Yes. It is free of charge, rotating, uncovered, and subject to availability.
Breakfast and leisure activities are included in the daily rate.
Pets are not allowed at the hotel. However, there are pet hotels located near the resort where they can be accommodated. These establishments have no partnership with the hotel.
It is a promotional rate that does not allow cancellation. The terms and conditions can be reviewed during the reservation process.
Children under 2 years old stay free of charge. From 3 years old onwards, a fee will be charged according to the period and room type.
There is no minimum age requirement; however, minors must be accompanied by their parents or legal guardians.
It is a rate that allows cancellation under certain circumstances. The terms and conditions can be reviewed during the reservation process.
No. Third-party access is only permitted in the hotel’s social areas, upon registration at the front desk.
Smoking is prohibited by law in social areas and guest rooms.
You must present a notarized authorization from the minor’s legal guardians.
Our hotel offers SERHS Inclusive, a dining concept similar to All Inclusive. You can find more information at the following link: SERHS Inclusive.
Meals included in the half-board or full-board plans are served in buffet style at the Potiguar or Renato Romagnoni Restaurant, depending on occupancy, always maintaining the same quality and gastronomic variety.
Guests may also choose to dine at the à la carte restaurants Tapiro Grill or Marenostrum, where some dishes are included in the meal plan and others are available at an additional charge. In addition, the evening pizza buffet can be enjoyed at no extra cost.
Approximate prices: Soft drinks: R$12.00; Beer (can): R$18.00; Water: R$11.00; Juices (200 ml): R$13.00. Prices subject to a 10% service charge. (Subject to change without prior notice.)
Full board includes breakfast, lunch, and dinner served in buffet style, excluding beverages.
No, this is not possible.
Yes, we offer a special menu for babies, available upon request by email ([email protected]). Please note that an additional charge applies to this service.
Adult rates are: Half Board – R$108.90 | Full Board – R$217.80. Children aged 3 to 12 are charged according to the selected meal plan. (Subject to change without prior notice.)
The price is R$96.80 per person. (Subject to change without prior notice.)
Half board includes breakfast and dinner served in buffet style, excluding beverages.
Breakfast is already included in the daily rate and is served in buffet style with beverages (juices, coffee, tea, and water).
The hotel offers options suitable for guests with allergies and dietary restrictions; however, we recommend contacting our nutritionists for further information via email: [email protected].
Yes, we have two baby pantries, fully equipped to assist with the preparation of baby food, heating meals, and cleaning utensils and containers.
Yes, we offer a Day Use service, subject to availability according to hotel occupancy. The fee is R$250.00 per person, fully converted into consumption (children aged 6 to 12 pay half this amount). Payment must be made in advance at the front desk and is non-refundable. Day Use is available from 10AM. to 6PM.
Reservations must be made through the Reservations Center at +55 (84) 4005-2000 at least 72 hours in advance.
Yes, it is suitable for swimming.
The use of the outdoor heated pool is free of charge.
Yes, the hotel features a Kids’ Club with activities for children up to 12 years old. Children under 4 must be accompanied by their parents.
No, all Spa services are charged separately.
Children up to 12 years old may use the Kids’ Club. Children under 4 years old cannot stay alone and must be accompanied by a legal guardian. Children are only allowed during the Kids’ Club’s operating hours.
Yes. One towel per person per day is provided and may be used within the hotel or outside the property. Each additional towel is charged at R$50.00.
Yes, there is. However, it is part of the Water Circuit, a hydrotherapy service at our Spa, and is not included in the daily rate. Prices can be obtained by contacting +55 (84) 4005-2051.
The heated indoor pool may only be used by adult guests. Children are allowed only when accompanied by a responsible adult.
Yes, activities are held at the Kids’ Club, in different areas of the hotel or on the beach, and are supervised by our staff.
Yes, we offer activities in the pool area and in other areas of the hotel, according to the scheduled program.
Yes, we have a fully equipped gym with all the necessary weight-training equipment, open from 5:30AM. to 10PM.
From 6:30AM. to 10AM., served at the Potiguar Restaurant.
From 6:30PM. to 10PM., served at the Potiguar or Renato Romagnoni Restaurants, featuring pizza and pasta rotation.
The pools are open from 8AM. to 8PM.
Check-in is from 3PM. onwards.
Our reception is open 24 hours a day.
Monday to Friday, from 8AM. to 6PM.
Yes, subject to availability and a late check-out fee. Please verify directly with the reception at +55 (84) 4005-2000.
From 12PM. to 3PM. at the Renato Romagnoni Restaurant.
From 7PM. to 10:30PM., served at the Tapiro Grill and Marenostrum Restaurants.
Operating hours are from 9AM. to 5PM. and from 7PM. to 9PM.
Check-out is until 12PM. (noon).
The Sales and Reservations Center operates Monday to Friday from 8AM. to 6PM., and on Saturdays, Sundays, and holidays from 8AM. to 4:20PM.
Yes, subject to availability and an early check-in fee. Please verify directly with the reception at +55 (84) 4005-2000.
Our accommodations face either directly or partially toward the sea, except for the adapted rooms.
We provide cribs, strollers, and baby bathtubs at no additional cost, subject to availability. They can be requested by email at [email protected] or by phone at +55 (84) 4005-2000.
Yes, we have a total of 8 adapted units, divided into the Prime Adapted Room and Prime Family Adapted Room categories.
No, we do not provide extra beds.
All rooms are equipped with a hairdryer, low power and without a diffuser, located in the bathroom.
We can only guarantee a view according to the room category booked. Reservations made for a lateral sea view category will be accommodated with a lateral view, and the same applies for sea-front view bookings.
Yes, only in the Prime Apartment or Prime Family with lateral sea view categories. However, there are few units available, so it is necessary to book as early as possible by contacting our Sales and Reservations Center directly at +55 (84) 4005-2000.
Our accommodations comfortably accommodate up to 4 people, including adults and children.
All rooms and suites are equipped with a safe.
Our official WhatsApp number is +55 (84) 4005-2000, and you can also find us on Facebook (serhsnatal) and Instagram (@serhsnatal). For your safety, we recommend making reservations exclusively through the hotel’s official channels.
Always make sure you are contacting the official profiles and numbers to avoid scams from fake accounts.
For reservations made through another portal or travel agency, please contact the respective website or agency where the booking was made.
Yes, it can be provided via credit card or bank deposit.
The price is per room and for the entire period selected.
We accept Visa, MasterCard, or Elo cards, which can be paid in up to 10 installments without interest. Reservations can also be paid via bank deposit, transfer, or PIX. Payment by boleto is not accepted.
We do not offer this service. However, babysitters hired by guests are allowed to enter the hotel without overnight stay.
You can send it to [email protected].
Yes. It is open 24 hours and has computers with internet access and a printer.
Send a message to [email protected] or via WhatsApp at +55 (84) 99409-7512. Provide your name, room number, and a description of the item you forgot.
We offer high-speed Wi-Fi internet in the rooms and all social areas of the hotel.
We do not provide this service directly, but we have partnerships with companies that do. For recommendations and more information, please contact us by phone at +55 (84) 4005-2000.