{"id":5747,"date":"2025-12-17T17:39:26","date_gmt":"2025-12-17T20:39:26","guid":{"rendered":"https:\/\/serhsnatalgrandhotel.com\/?page_id=5747"},"modified":"2026-02-26T11:52:15","modified_gmt":"2026-02-26T14:52:15","slug":"rules-and-policies","status":"publish","type":"page","link":"https:\/\/serhsnatalgrandhotel.com\/en\/rules-and-policies\/","title":{"rendered":"Rules and Policies"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]<div class='cabecera lazyload' style='background-image:inherit;' data-bg-image='url(https:\/\/serhsnatalgrandhotel.com\/wp-content\/uploads\/2025\/10\/SN-157-Custom.jpg)'><div class='cabecera-container'><p class='title-little' style='text-align:center;'>Hotel policies<\/p><p class='title-display-big' style='text-align:center;'>Rules and Policies<\/p><\/div><div class='sticky-booking'><section id=\"bookingWidget\" class=\"custom-booking-banner-wrapper\">\n\n  <!-- CONTENEDOR DEL BLOQUE EN HOME -->\n  <div class=\"custom-booking-banner\">\n\n    <!-- FILA DE VENTAJAS (arriba siempre) -->\n    <div class=\"custom-booking-advantages\" aria-label=\"Ventajas\">\n      <div>\n        <img decoding=\"async\" data-src=\"\/wp-content\/uploads\/2026\/03\/Desconto-3.png\" alt=\"Icono de Descuento\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80\/80;\">\n        <span>Exclusive 10% OFF<\/span>\n      <\/div>\n      <div>\n        <img decoding=\"async\" data-src=\"\/wp-content\/uploads\/2026\/03\/Welcome-Drink-2.png\" alt=\"Icono de Bienvenida\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80\/80;\">\n        <span>Welcome Drink<\/span>\n      <\/div>\n      <div>\n        <img decoding=\"async\" data-src=\"\/wp-content\/uploads\/2026\/03\/Check-out-7.png\" alt=\"Icono de Check-out\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80\/80;\">\n        <span>Check-out until 3 pm, subject to availability<\/span>\n      <\/div>\n      <div>\n        <img decoding=\"async\" data-src=\"\/wp-content\/uploads\/2026\/03\/Melhor-Preco-3.png\" alt=\"Icono de Cancelaci\u00f3n\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80\/80;\">\n        <span>Free Cancellation<\/span>\n      <\/div>\n      <div>\n        <img decoding=\"async\" data-src=\"\/wp-content\/uploads\/2026\/03\/Cancelamento-3.png\" alt=\"Icono de Pago\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80\/80;\">\n        <span>Best Price Guaranteed<\/span>\n      <\/div>\n    <\/div>\n\n    <!-- CTA EN M\u00d3VIL (bot\u00f3n), FORM EN DESKTOP -->\n    <div class=\"custom-booking-main\">\n      <!-- En m\u00f3vil mostramos SOLO este bot\u00f3n -->\n      <div class=\"booking-mobile-cta\">\n        <button type=\"button\" class=\"booking-mobile-trigger button-default js-open-booking\"\n                aria-haspopup=\"dialog\" aria-controls=\"bookingSheet\">\n          Search        <\/button>\n      <\/div>\n\n      <!-- En desktop mostramos el formulario aqu\u00ed -->\n      <div class=\"custom-booking-form-container\" id=\"bookingFormHome\">\n        <form id=\"omnibeesBookingForm\" target=\"_blank\" onsubmit=\"return false;\">\n          <div class=\"form-field date-range-field\">\n            <img decoding=\"async\" data-src=\"\/wp-content\/uploads\/2025\/07\/Group-8-1.png\" alt=\"Calendar\" class=\"icono-calendario lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 22px; --smush-placeholder-aspect-ratio: 22\/22;\">\n            <input type=\"text\" id=\"dateRange\" placeholder=\"Check-in \u279c Check-out\" readonly>\n            <input type=\"hidden\" id=\"checkinDateFormatted\" name=\"Check-in\">\n            <input type=\"hidden\" id=\"checkoutDateFormatted\" name=\"Check-out\">\n          <\/div>\n\n          <div class=\"form-field guests-field\">\n            <img decoding=\"async\" data-src=\"\/wp-content\/uploads\/2025\/07\/Outline-1.png\" alt=\"Calendar\" class=\"icono-calendario lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 17px; --smush-placeholder-aspect-ratio: 17\/22;\">\n            <input type=\"text\" id=\"guestsSummary\" value=\"2 People\" readonly>\n            <input type=\"hidden\" name=\"NRooms\" id=\"numRoomsHidden\" value=\"1\">\n            <input type=\"hidden\" name=\"ad\" id=\"adultsHidden\">\n            <input type=\"hidden\" name=\"ch\" id=\"childrenHidden\">\n            <input type=\"hidden\" name=\"ag\" id=\"agesHidden\">\n\n            <div id=\"guestsDropdown\" class=\"guests-dropdown\" style=\"display:none;\">\n              <div class=\"guests-heading\">\n                <div>Apartments<\/div>\n                <div>Adults<\/div>\n                <div>Child<\/div>\n                <div class=\"ages-label\">Children\u2019s Ages<\/div>\n                <div><\/div>\n              <\/div>\n              <div id=\"roomSelectionContainer\"><\/div>\n              <div class=\"guests-footer\">\n                <div class=\"add-room-button\" id=\"addRoomButton\">\n                  <span>Add Apartment<\/span>\n                  <i class=\"fas fa-plus\"><\/i>\n                <\/div>\n                <button type=\"button\" id=\"confirmGuests\" class=\"confirm-guests-button\">\n                  Confirm                <\/button>\n              <\/div>\n            <\/div>\n          <\/div>\n\n          <div class=\"form-field promo-field\">\n            <input type=\"text\" id=\"promoCode\" placeholder=\"Promotional Codes\">\n          <\/div>\n\n          <button type=\"submit\" class=\"consultar-button button-default\">\n            Search          <\/button>\n        <\/form>\n      <\/div>\n      \n          <!-- Marcador para recolocar el form en desktop -->\n        <div id=\"bookingFormHomeSlot\" style=\"display:none;\"><\/div>\n\n      <!-- Enlace \u201cCancelar reserva\u201d (siempre abajo) -->\n      <div class=\"end-link\">\n        <div>\n          <a href=\"https:\/\/book.omnibees.com\/chain\/1724\/hotel\/2774?lang=en-US\" target=\"_blank\">\n            Cancel reservation          <\/a>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\n\n\n\n\n\n  <noscript>\n    <p>Para reservar, ativar JavaScript ou usar o seguinte endere\u00e7o:<\/p>\n    <p><a href=\"#\" target=\"_blank\" rel=\"nofollow noopener\">Go to the booking engine<\/a><\/p>\n  <\/noscript>\n<\/section>\n\n<\/div>  <!-- OVERLAY A PANTALLA COMPLETA (SHEET) -->\n  <div id=\"bookingSheet\"\n       class=\"booking-sheet\"\n       role=\"dialog\"\n       aria-modal=\"true\"\n       aria-hidden=\"true\"\n       aria-label=\"Booking Form\">\n    <div class=\"booking-sheet__header\">\n      <strong class=\"booking-sheet__title\">Your reservation<\/strong>\n      <button type=\"button\" class=\"booking-sheet__close\" aria-label=\"Close\">\n        &times;\n      <\/button>\n    <\/div>\n    <div id=\"bookingSheetBody\" class=\"booking-sheet__body\"><\/div>\n  <\/div><a href=\"#colophon\" class=\"scroll-down-banner\" aria-label=\"Bajar\">\n\t\t\t\t\t<svg width=\"28\" height=\"28\" viewBox=\"0 0 24 24\" fill=\"none\" aria-hidden=\"true\">\n\t\t\t\t\t\t<path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t<\/svg>\n\t\t\t\t<\/a><\/div>[\/vc_column][\/vc_row][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;background-and&#8221;][vc_row][vc_column]<div class=\"ult-spacer spacer-69e59d8fb6273\" data-id=\"69e59d8fb6273\" data-height=\"75\" data-height-mobile=\"75\" data-height-tab=\"75\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_wp_text el_class=&#8221;title-title&#8221;]<\/p>\n<p style=\"text-align: center;\">General Conditions<\/p>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e59d8fb62a8\" data-id=\"69e59d8fb62a8\" data-height=\"15\" data-height-mobile=\"15\" data-height-tab=\"15\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_zigzag color=&#8221;custom&#8221; el_width=&#8221;30&#8243; el_border_width=&#8221;8&#8243; custom_color=&#8221;#A1983D&#8221;][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"ult-spacer spacer-69e59d8fb62d2\" data-id=\"69e59d8fb62d2\" data-height=\"50\" data-height-mobile=\"50\" data-height-tab=\"50\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_wp_text]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong><span style=\"color: #a1983d; text-decoration: underline;\">Pets<\/span><\/strong><\/span><\/h4>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e59d8fb62f8\" data-id=\"69e59d8fb62f8\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<p style=\"text-align: justify;\">Pets are not allowed. However, near the resort, there are some hotels specialized in pet care where they can stay during your visit. The hotel does not have any partnership with these companies.<\/p>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e59d8fb631b\" data-id=\"69e59d8fb631b\" data-height=\"35\" data-height-mobile=\"35\" data-height-tab=\"35\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong><span style=\"color: #a1983d; text-decoration: underline;\">Accommodation of children and teenagers<\/span><\/strong><\/span><\/h4>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e59d8fb6345\" data-id=\"69e59d8fb6345\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<p style=\"text-align: justify;\">There is no minimum age requirement to stay at the hotel; however, minors must be accompanied by their parents or legal guardians.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\">If minors are not accompanied by their parents or legal guardians, a written authorization from the minor\u2019s legal representatives, duly notarized, must be presented at check-in.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><strong>Law 8069\/90 \u2013 Article 82<\/strong>: \u201cThe accommodation of a child or adolescent in a hotel, motel, guesthouse, or similar establishment is prohibited unless authorized or accompanied by their parents or legal guardian.\u201d<\/p>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e59d8fb636c\" data-id=\"69e59d8fb636c\" data-height=\"35\" data-height-mobile=\"35\" data-height-tab=\"35\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong><span style=\"color: #a1983d; text-decoration: underline;\">Visitors<\/span><\/strong><\/span><\/h4>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e59d8fb638c\" data-id=\"69e59d8fb638c\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<p style=\"text-align: justify;\">The entry of guests\u2019 visitors to the hotel is permitted subject to availability and restricted to common areas. Registration at the reception desk is required and may be subject to a consumption fee <em>(please check conditions and rates directly with the reception)<\/em>.<\/p>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e59d8fb63f4\" data-id=\"69e59d8fb63f4\" data-height=\"35\" data-height-mobile=\"35\" data-height-tab=\"35\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong><span style=\"color: #a1983d; text-decoration: underline;\">Smoking<\/span><\/strong><\/span><\/h4>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e59d8fb644d\" data-id=\"69e59d8fb644d\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<p style=\"text-align: justify;\">Smoking is not permitted in the hotel\u2019s common areas or guest rooms, as established by law.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><strong>Anti-Smoking Law No. 12,546\/2011<\/strong> \u2013 &#8220;Smoking is prohibited in public or private places that are totally or partially enclosed throughout the country. The law also applies to common areas of condominiums, hotels, and clubs.&#8221;<\/p>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e59d8fb648d\" data-id=\"69e59d8fb648d\" data-height=\"35\" data-height-mobile=\"35\" data-height-tab=\"35\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong><span style=\"color: #a1983d; text-decoration: underline;\">Check-in and check-out<\/span><\/strong><\/span><\/h4>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e59d8fb64af\" data-id=\"69e59d8fb64af\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]Check-in time is from 3 pm. Check-out time is until 12 pm.[\/vc_wp_text]<div class=\"ult-spacer spacer-69e59d8fb64cf\" data-id=\"69e59d8fb64cf\" data-height=\"75\" data-height-mobile=\"75\" data-height-tab=\"75\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][vc_wp_text el_class=&#8221;title-title&#8221;]<\/p>\n<p style=\"text-align: center;\">Reservation Conditions<\/p>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e59d8fb64ee\" data-id=\"69e59d8fb64ee\" data-height=\"15\" data-height-mobile=\"15\" data-height-tab=\"15\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_zigzag color=&#8221;custom&#8221; el_width=&#8221;30&#8243; el_border_width=&#8221;8&#8243; custom_color=&#8221;#A1983D&#8221;][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"ult-spacer spacer-69e59d8fb6514\" data-id=\"69e59d8fb6514\" data-height=\"50\" data-height-mobile=\"50\" data-height-tab=\"50\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_wp_text]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong><span style=\"color: #a1983d; text-decoration: underline;\">Rates and Cancellation<\/span><\/strong><\/span><\/h4>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e59d8fb6533\" data-id=\"69e59d8fb6533\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<p style=\"text-align: justify;\"><span style=\"text-decoration: underline;\">Refundable rate<\/span>\u00a0&#8211; a rate that allows cancellation up to 3 (three) days prior to check-in, under certain circumstances. After this period, it will not be possible to make changes and\/or cancel the reservation. The cancellation conditions can be consulted during the booking process.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><span style=\"text-decoration: underline;\">Non-refundable rate<\/span>\u00a0&#8211; a promotional rate that does not allow cancellation and\/or changes to the reservation. Full prepayment of the total amount is required. The conditions for this rate can be consulted during the booking process.<\/p>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e59d8fb6550\" data-id=\"69e59d8fb6550\" data-height=\"35\" data-height-mobile=\"35\" data-height-tab=\"35\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong><span style=\"color: #a1983d; text-decoration: underline;\">Early departure refund<\/span><\/strong><\/span><\/h4>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e59d8fb656e\" data-id=\"69e59d8fb656e\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<p style=\"text-align: justify;\">Early departure does not entitle the guest to a refund, since the maximum period for cancellation is 7 (seven) days from the date of purchase of the service, as provided for in <strong>Article 49 of the Consumer Protection Code<\/strong>. Therefore, under no circumstances will prepaid amounts be refunded, as early departure results in the application of a penalty fee. The charging of this penalty is supported by <strong>Article 20 of Decree No. 7,381\/2010<\/strong>.<\/p>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e59d8fb658d\" data-id=\"69e59d8fb658d\" data-height=\"35\" data-height-mobile=\"35\" data-height-tab=\"35\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong><span style=\"color: #a1983d; text-decoration: underline;\">Stay guarantee<\/span><\/strong><\/span><\/h4>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e59d8fb65e9\" data-id=\"69e59d8fb65e9\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<p style=\"text-align: justify;\">At check-in, credit card details will be requested as a guarantee for expenses related to additional services and incidentals.<\/p>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e59d8fb663e\" data-id=\"69e59d8fb663e\" data-height=\"35\" data-height-mobile=\"35\" data-height-tab=\"35\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<h4 style=\"text-align: center;\"><strong><span style=\"color: #a1983d;\"><u>Children\u2019s accommodation<\/u><\/span><\/strong><\/h4>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e59d8fb6703\" data-id=\"69e59d8fb6703\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<p style=\"text-align: justify;\">Children aged 3 (three) to 12 (twelve) years are subject to an additional fee, which varies according to the selected meal plan. From the age of 13 onwards, the full adult rate will apply.<\/p>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e59d8fb675a\" data-id=\"69e59d8fb675a\" data-height=\"35\" data-height-mobile=\"35\" data-height-tab=\"35\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong><span style=\"color: #a1983d; text-decoration: underline;\">Formas de pagamento<\/span><\/strong><\/span><\/h4>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e59d8fb6791\" data-id=\"69e59d8fb6791\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<p style=\"text-align: justify;\"><span style=\"text-decoration: underline;\">Bank transfer<\/span>\u00a0&#8211; To confirm the reservation, it is essential to send proof of the financial transaction to the reservations center at least 24 hours prior to the arrival date.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><span style=\"text-decoration: underline;\">PIX<\/span> &#8211; To confirm the reservation, it is essential to send proof of the financial transaction to the reservations center at least 24 hours prior to the arrival date.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><span style=\"text-decoration: underline;\">Credit card<\/span>\u00a0&#8211; Installment payments by credit card are available in up to 10 installments with Elo, Visa, or MasterCard, and up to 3 installments with other cards <em>(minimum installment amount of R$ 50.00)<\/em>. We do not accept third-party credit cards.<\/p>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e59d8fb67b8\" data-id=\"69e59d8fb67b8\" data-height=\"75\" data-height-mobile=\"75\" data-height-tab=\"75\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column][\/vc_column][\/vc_row][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;background-and&#8221;][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_wp_text el_class=&#8221;title-title&#8221;] General Conditions [\/vc_wp_text][vc_zigzag color=&#8221;custom&#8221; el_width=&#8221;30&#8243; el_border_width=&#8221;8&#8243; custom_color=&#8221;#A1983D&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_wp_text] Pets [\/vc_wp_text][vc_wp_text] Pets are not allowed. However, near the resort, there are some hotels specialized in pet care where they can stay during your visit. The hotel does not have any partnership with these companies. [\/vc_wp_text][vc_wp_text] Accommodation of children and teenagers [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":4836,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5747","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/serhsnatalgrandhotel.com\/en\/wp-json\/wp\/v2\/pages\/5747","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/serhsnatalgrandhotel.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/serhsnatalgrandhotel.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/serhsnatalgrandhotel.com\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/serhsnatalgrandhotel.com\/en\/wp-json\/wp\/v2\/comments?post=5747"}],"version-history":[{"count":4,"href":"https:\/\/serhsnatalgrandhotel.com\/en\/wp-json\/wp\/v2\/pages\/5747\/revisions"}],"predecessor-version":[{"id":6340,"href":"https:\/\/serhsnatalgrandhotel.com\/en\/wp-json\/wp\/v2\/pages\/5747\/revisions\/6340"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/serhsnatalgrandhotel.com\/en\/wp-json\/wp\/v2\/media\/4836"}],"wp:attachment":[{"href":"https:\/\/serhsnatalgrandhotel.com\/en\/wp-json\/wp\/v2\/media?parent=5747"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}