What are the main distances from the hotel? From Natal City Center - 12 km, Aluísio Alves Airport - 40 km, Ponta Negra Beach - 2 km.

Is the voltage 110V or 220V? The voltage for all outlets is 220V.

How do I get to the hotel? You can find directions here: Location.

Does the hotel have on-site parking? Yes. It is free, rotating, uncovered, and subject to availability.

What documents do I need to show at check-in? Brazilians: ID and CPF (Individual Taxpayer Registry) of each guest. Foreigners: Passport.

What is included in the daily rate? The daily rate includes breakfast and leisure activities.

Is there an ironing service? Yes. This service has a cost depending on each service and each type of clothing.

Do you accept pets? Pets are not allowed in the hotel. Near the resort, there are some pet-friendly hotels where you can leave them. These businesses are not affiliated with the hotel.

What is the refundable rate? It is the rate that allows cancellation under certain circumstances. Conditions can be checked during the booking process.

What is the non-refundable rate? It is a promotional rate that does not allow cancellation. Conditions can be checked during the booking process.

I am staying at the hotel, can I bring a third person? No! The entry of third parties is only allowed in the social areas of the hotel, upon registration at the reception.

Do children pay for accommodation? Children under 02 years old do not pay for accommodation. From 03 years old, the amount will be charged according to the period and type of room.

Does the hotel allow smoking in social areas? What about in the rooms? Smoking is prohibited by law in social areas and rooms.

Is there a minimum age requirement for check-in at the hotel? There are no minimum age requirements, but it is mandatory for parents or legal guardians to accompany minors.

I am traveling with a minor who is not my child. What do I need to bring? You need to present an authorization from the legal representatives of the minor, authenticated by a notary public.

Do you work with Day Use? Yes, we offer Day Use service, charged at R$ 250.00 per person, which is fully redeemable in consumption (children aged 6 to 12 pay half of this amount). Payment is made in advance at our reception and is non-refundable. Day Use is available from 10:00 AM to 6:00 PM.

To book, please contact our central reservations at: +55 84 4005-2000.

Does the hotel provide towels? Yes. We provide 01 towel per person per day, which can be used within the hotel premises or outside. Each additional towel has a cost of 50 reais.

Is the beach in front of the hotel suitable for swimming? Yes, it is suitable for swimming. We recommend checking the tide chart.

Is there an indoor pool? Yes, we have one as part of the Water Circuit, a hydrotherapy service at our Spa. This service is not included in the daily rates. The cost can be obtained by contacting 84 4005 2051.

Is there a charge for the heated pool? The use of the outdoor heated pool is free of charge.

Who can use the indoor heated pool? The indoor heated pool can only be used by guests aged 18 and above. Children are allowed only when accompanied by an adult guardian.

Is there an area for children? Yes, the hotel has a Kids Club and a special area with children's pools.

Are there activities for children? Yes, activities are organized in the Kids Club, within the hotel area, or on the beach and are supervised by our staff.

Can I leave my children in the Kids Club? Children up to 12 years old can use the Kids Club. Those under 4 years old cannot stay alone and need the accompaniment of a legal guardian. Children are only allowed during the Kids Club's operating hours.

Are there activities for teenagers and adults? Yes, we have activities in the pool area and other areas of the hotel as per the schedule.

Is KENSHO Spa included? No, all Spa services are charged separately.

Does the hotel have a gym? Yes, we have a gym with all weight training equipment, open from 05:30am to 10 pm.

Breakfast time? From 6:30 am to 10 am. Served at the Potiguar Restaurant.

Lunch time? From 12 pm to 3 pm.

Dinner time (buffet)? From 6:30 pm to 10 pm.

Dinner time (à la carte)? From 7 pm to 10:30 pm.

What are the pool hours? The pool operates from 8 am to 8 pm.

What is the Kids Club schedule? The operating hours are from 9 am to 5 pm and from 7 pm to 9 pm.

What is the check-in time for the room? Check-in time is from 3 pm onwards.

What is the check-out time for the room? Check-out time is before noon (12 pm).

Until what time is the reception open? Our reception is open 24 hours.

What is the reservations department's operating hours? The sales and reservations hotline operates daily from 8 am to 6 pm.

What is the service hours for social media and WhatsApp? From 8 am to 6 pm.

Is it possible to enter the hotel before the standard check-in time? Yes, subject to availability and an early check-in fee (check directly with the reception: +55 84 4005 2000).

Is it possible to leave the hotel after the standard check-out time? Yes, subject to availability and a late check-out fee (check directly with the reception: +55 84 4005 2000).

Do all rooms have a sea view? Our accommodations are located facing or to the side of the sea. With the exception of adapted rooms, all others have a side or front view of the sea.

I want to stay in a room with a front sea view. We only guarantee the view according to the booked accommodation category. Reservations made in a room category with a side sea view will be accommodated with a side view, and the same applies to reservations with a front sea view.

Do the rooms have a crib, bathtub, and stroller? We provide cribs, strollers, and bathtubs for babies. They are provided at no additional cost and subject to availability. They can be requested by contacting us via email (atendimento@serhs.com.br) or by phone (84 4005 2000).

Does the hotel have connecting rooms? Yes, only in the luxury or family luxury category with a side sea view. However, we have limited units, and it is necessary to reserve as soon as possible by calling our sales hotline at 84 4005 2000.

Does the hotel have adapted rooms? Yes, we have a total of 17 units, divided into the adapted luxury or adapted family luxury categories.

How many people can stay in the same room? Our accommodations comfortably accommodate up to 4 people + 1 baby (up to 2 years old) sharing a bed with parents or accommodated in a crib subject to availability.

Can you provide an extra bed? We do not provide extra beds.

Does the hotel have a safe? We have a safe in all rooms and suites.

Do the rooms have a hairdryer? All rooms have a hairdryer with low power and no diffuser in the bathroom.

Is there a babysitting service? We do not provide this service. However, clients are allowed to bring in hired babysitters for non-overnight stays. Please inquire about possible additional fees at the reception.

I forgot something in my room. Send a message to the email atendimento@grupserhs.com or through WhatsApp at 84 9.9409-7512. Provide your name, room number, and a description of what you forgot.

Where can I send my resume? You can send it to assistenterh@serhs.com.

Does the hotel have high-speed wired and/or wireless internet access? We have high-speed Wi-Fi in the accommodations and social areas of the hotel.

Does the hotel have a Business Center? What are the operating hours? Yes, it operates 24 hours and provides computers with internet access and a printer.

Does the hotel offer a transfer service? We do not provide this service, but we work with partner companies. To request recommendations and more information, you can contact us at 84 4005 2000.

Is it safe to book through WhatsApp, Facebook, or Instagram? Our WhatsApp is (84) 4005-2000, and you can also find us on Facebook (/serhsnatal) and Instagram (@serhsnatal). For your safety, we recommend making reservations exclusively through the hotel's official channels. Stay alert and always make sure you're in contact with the hotel's official profiles and numbers to avoid falling for scams from fake profiles.

Is the amount mentioned on the website per person or per room? The amount is per room for the entire selected period.

I booked my room on an unofficial website. Can I make any changes to my reservation? For reservations made through another portal or travel agency, please contact the respective places where the reservation was made.

What forms of payment are accepted? We accept credit cards: Visa, MasterCard, Amex, Elo, or Hipercard. Payments can also be made through bank deposit, bank transfer, or Pix. It is not possible to pay with a boleto (bank slip).

Does the hotel require a reservation guarantee? Yes, a reservation guarantee can be made through a credit card or bank deposit.