{"id":6328,"date":"2025-12-17T17:39:26","date_gmt":"2025-12-17T20:39:26","guid":{"rendered":"https:\/\/serhsnatalgrandhotel.com\/regras_e_politicas\/"},"modified":"2026-02-26T11:48:50","modified_gmt":"2026-02-26T14:48:50","slug":"normes-i-politiques","status":"publish","type":"page","link":"https:\/\/serhsnatalgrandhotel.com\/ca\/normes-i-politiques\/","title":{"rendered":"Normes i Pol\u00edtiques"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]<div class='cabecera lazyload' style='background-image:inherit;' data-bg-image='url(https:\/\/serhsnatalgrandhotel.com\/wp-content\/uploads\/2025\/10\/SN-157-Custom.jpg)'><div class='cabecera-container'><p class='title-little' style='text-align:center;'>Pol\u00edtiques de l&#039;hotel<\/p><p class='title-display-big' style='text-align:center;'>Normes i Pol\u00edtiques<\/p><\/div><div class='sticky-booking'><section id=\"bookingWidget\" class=\"custom-booking-banner-wrapper\">\n\n  <!-- CONTENEDOR DEL BLOQUE EN HOME -->\n  <div class=\"custom-booking-banner\">\n\n    <!-- FILA DE VENTAJAS (arriba siempre) -->\n    <div class=\"custom-booking-advantages\" aria-label=\"Ventajas\">\n      <div>\n        <img decoding=\"async\" data-src=\"\/wp-content\/uploads\/2026\/03\/Desconto-3.png\" alt=\"Icono de Descuento\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80\/80;\">\n        <span>10% OFF Exclusiu<\/span>\n      <\/div>\n      <div>\n        <img decoding=\"async\" data-src=\"\/wp-content\/uploads\/2026\/03\/Welcome-Drink-2.png\" alt=\"Icono de Bienvenida\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80\/80;\">\n        <span>Beguda de Benvinguda<\/span>\n      <\/div>\n      <div>\n        <img decoding=\"async\" data-src=\"\/wp-content\/uploads\/2026\/03\/Check-out-7.png\" alt=\"Icono de Check-out\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80\/80;\">\n        <span>Check-out a les 15h, segons disponibilitat<\/span>\n      <\/div>\n      <div>\n        <img decoding=\"async\" data-src=\"\/wp-content\/uploads\/2026\/03\/Melhor-Preco-3.png\" alt=\"Icono de Cancelaci\u00f3n\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80\/80;\">\n        <span>Cancel\u00b7laci\u00f3 Gratu\u00ef<\/span>\n      <\/div>\n      <div>\n        <img decoding=\"async\" data-src=\"\/wp-content\/uploads\/2026\/03\/Cancelamento-3.png\" alt=\"Icono de Pago\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 80px; --smush-placeholder-aspect-ratio: 80\/80;\">\n        <span>Millor Preu Garantit<\/span>\n      <\/div>\n    <\/div>\n\n    <!-- CTA EN M\u00d3VIL (bot\u00f3n), FORM EN DESKTOP -->\n    <div class=\"custom-booking-main\">\n      <!-- En m\u00f3vil mostramos SOLO este bot\u00f3n -->\n      <div class=\"booking-mobile-cta\">\n        <button type=\"button\" class=\"booking-mobile-trigger button-default js-open-booking\"\n                aria-haspopup=\"dialog\" aria-controls=\"bookingSheet\">\n          Consultar        <\/button>\n      <\/div>\n\n      <!-- En desktop mostramos el formulario aqu\u00ed -->\n      <div class=\"custom-booking-form-container\" id=\"bookingFormHome\">\n        <form id=\"omnibeesBookingForm\" target=\"_blank\" onsubmit=\"return false;\">\n          <div class=\"form-field date-range-field\">\n            <img decoding=\"async\" data-src=\"\/wp-content\/uploads\/2025\/07\/Group-8-1.png\" alt=\"Calendari\" class=\"icono-calendario lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 22px; --smush-placeholder-aspect-ratio: 22\/22;\">\n            <input type=\"text\" id=\"dateRange\" placeholder=\"Check-in \u279c Check-out\" readonly>\n            <input type=\"hidden\" id=\"checkinDateFormatted\" name=\"Check-in\">\n            <input type=\"hidden\" id=\"checkoutDateFormatted\" name=\"Check-out\">\n          <\/div>\n\n          <div class=\"form-field guests-field\">\n            <img decoding=\"async\" data-src=\"\/wp-content\/uploads\/2025\/07\/Outline-1.png\" alt=\"Calendari\" class=\"icono-calendario lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 17px; --smush-placeholder-aspect-ratio: 17\/22;\">\n            <input type=\"text\" id=\"guestsSummary\" value=\"2 Persones\" readonly>\n            <input type=\"hidden\" name=\"NRooms\" id=\"numRoomsHidden\" value=\"1\">\n            <input type=\"hidden\" name=\"ad\" id=\"adultsHidden\">\n            <input type=\"hidden\" name=\"ch\" id=\"childrenHidden\">\n            <input type=\"hidden\" name=\"ag\" id=\"agesHidden\">\n\n            <div id=\"guestsDropdown\" class=\"guests-dropdown\" style=\"display:none;\">\n              <div class=\"guests-heading\">\n                <div>Apartaments<\/div>\n                <div>Adults<\/div>\n                <div>Nen<\/div>\n                <div class=\"ages-label\">Edat dels Nens<\/div>\n                <div><\/div>\n              <\/div>\n              <div id=\"roomSelectionContainer\"><\/div>\n              <div class=\"guests-footer\">\n                <div class=\"add-room-button\" id=\"addRoomButton\">\n                  <span>Afegir Apartament<\/span>\n                  <i class=\"fas fa-plus\"><\/i>\n                <\/div>\n                <button type=\"button\" id=\"confirmGuests\" class=\"confirm-guests-button\">\n                  Confirmar                <\/button>\n              <\/div>\n            <\/div>\n          <\/div>\n\n          <div class=\"form-field promo-field\">\n            <input type=\"text\" id=\"promoCode\" placeholder=\"Codis Promocionals\">\n          <\/div>\n\n          <button type=\"submit\" class=\"consultar-button button-default\">\n            Consultar          <\/button>\n        <\/form>\n      <\/div>\n      \n          <!-- Marcador para recolocar el form en desktop -->\n        <div id=\"bookingFormHomeSlot\" style=\"display:none;\"><\/div>\n\n      <!-- Enlace \u201cCancelar reserva\u201d (siempre abajo) -->\n      <div class=\"end-link\">\n        <div>\n          <a href=\"https:\/\/book.omnibees.com\/chain\/1724\/hotel\/2774?lang=ca-ES\" target=\"_blank\">\n            Cancel\u00b7lar reserva          <\/a>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\n\n\n\n\n\n  <noscript>\n    <p>Para reservar, ativar JavaScript ou usar o seguinte endere\u00e7o:<\/p>\n    <p><a href=\"#\" target=\"_blank\" rel=\"nofollow noopener\">Anar al motor de reserves<\/a><\/p>\n  <\/noscript>\n<\/section>\n\n<\/div>  <!-- OVERLAY A PANTALLA COMPLETA (SHEET) -->\n  <div id=\"bookingSheet\"\n       class=\"booking-sheet\"\n       role=\"dialog\"\n       aria-modal=\"true\"\n       aria-hidden=\"true\"\n       aria-label=\"Formulari de Reserva\">\n    <div class=\"booking-sheet__header\">\n      <strong class=\"booking-sheet__title\">La vostra reserva<\/strong>\n      <button type=\"button\" class=\"booking-sheet__close\" aria-label=\"Tancar\">\n        &times;\n      <\/button>\n    <\/div>\n    <div id=\"bookingSheetBody\" class=\"booking-sheet__body\"><\/div>\n  <\/div><a href=\"#colophon\" class=\"scroll-down-banner\" aria-label=\"Bajar\">\n\t\t\t\t\t<svg width=\"28\" height=\"28\" viewBox=\"0 0 24 24\" fill=\"none\" aria-hidden=\"true\">\n\t\t\t\t\t\t<path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t<\/svg>\n\t\t\t\t<\/a><\/div>[\/vc_column][\/vc_row][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;background-and&#8221;][vc_row][vc_column]<div class=\"ult-spacer spacer-69e8feb08e9c9\" data-id=\"69e8feb08e9c9\" data-height=\"75\" data-height-mobile=\"75\" data-height-tab=\"75\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_wp_text el_class=&#8221;title-title&#8221;]<\/p>\n<div class=\"text-base my-auto mx-auto [--thread-content-margin:--spacing(4)] @w-sm\/main:[--thread-content-margin:--spacing(6)] @w-lg\/main:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\">\n<div class=\"flex max-w-full flex-col grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-1\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"f7667108-820d-44ae-bee5-953d66541261\" data-message-model-slug=\"gpt-5-2\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[1px]\">\n<div class=\"markdown prose dark:prose-invert w-full wrap-break-word dark markdown-new-styling\">\n<p style=\"text-align: center;\" data-start=\"219\" data-end=\"304\" data-is-last-node=\"\" data-is-only-node=\"\">Condicions Generals<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e8feb08e9ff\" data-id=\"69e8feb08e9ff\" data-height=\"15\" data-height-mobile=\"15\" data-height-tab=\"15\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_zigzag color=&#8221;custom&#8221; el_width=&#8221;30&#8243; el_border_width=&#8221;8&#8243; custom_color=&#8221;#A1983D&#8221;][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"ult-spacer spacer-69e8feb08ea28\" data-id=\"69e8feb08ea28\" data-height=\"50\" data-height-mobile=\"50\" data-height-tab=\"50\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_wp_text]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong><span style=\"color: #a1983d; text-decoration: underline;\">Entrada d\u2019animals de companyia<\/span><\/strong><\/span><\/h4>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e8feb08ea4e\" data-id=\"69e8feb08ea4e\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<p style=\"text-align: justify;\">No es permet l\u2019entrada d\u2019animals de companyia. Tanmateix, a prop del resort hi ha alguns hotels especialitzats en la cura d\u2019animals, on poden allotjar-se durant l\u2019estada. L\u2019hotel no t\u00e9 cap acord amb aquestes empreses.<\/p>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e8feb08ea76\" data-id=\"69e8feb08ea76\" data-height=\"35\" data-height-mobile=\"35\" data-height-tab=\"35\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong><span style=\"color: #a1983d; text-decoration: underline;\">Allotjament de nens i adolescents<\/span><\/strong><\/span><\/h4>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e8feb08ea99\" data-id=\"69e8feb08ea99\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<p style=\"text-align: justify;\">No hi ha una edat m\u00ednima obligat\u00f2ria per allotjar-se a l\u2019hotel; tanmateix, \u00e9s obligatori que els menors estiguin acompanyats pels seus pares o representants legals.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\">Si hi ha menors d\u2019edat no acompanyats pels seus pares o representants legals, cal presentar en el moment del check-in una autoritzaci\u00f3 dels representants legals del menor, degudament autenticada davant notari.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><strong>Llei 8069\/90 \u2013 Article 82<\/strong>: \u201cEs prohibeix l\u2019allotjament d\u2019un nen o adolescent en hotel, motel, pensi\u00f3 o establiment similar, excepte si est\u00e0 autoritzat o acompanyat pels seus pares o representant legal.\u201d<\/p>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e8feb08eabb\" data-id=\"69e8feb08eabb\" data-height=\"35\" data-height-mobile=\"35\" data-height-tab=\"35\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong><span style=\"color: #a1983d; text-decoration: underline;\">Entrada de visitants<\/span><\/strong><\/span><\/h4>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e8feb08eadc\" data-id=\"69e8feb08eadc\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<p style=\"text-align: justify;\">L\u2019entrada de visitants dels hostes a l\u2019hotel est\u00e0 permesa segons disponibilitat i restringida a les zones comunes. Cal fer el registre a la recepci\u00f3 i pot estar subjecta al pagament d\u2019una taxa de consum (<em>consulteu condicions i imports directament a la recepci\u00f3<\/em>).<\/p>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e8feb08eafc\" data-id=\"69e8feb08eafc\" data-height=\"35\" data-height-mobile=\"35\" data-height-tab=\"35\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong><span style=\"color: #a1983d; text-decoration: underline;\">Fumadors<\/span><\/strong><\/span><\/h4>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e8feb08eb1d\" data-id=\"69e8feb08eb1d\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<p style=\"text-align: justify;\">No es permet fumar a les zones comunes ni a les habitacions de l\u2019hotel, d\u2019acord amb el que estableix la llei.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><strong>Llei Antitabac n\u00fam. 12.546\/2011<\/strong> \u2013 Es prohibeix fumar en espais p\u00fablics o privats, totalment o parcialment tancats, a tot el pa\u00eds. La llei tamb\u00e9 s\u2019aplica a les zones comunes de comunitats, hotels i clubs.<\/p>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e8feb08eb3c\" data-id=\"69e8feb08eb3c\" data-height=\"35\" data-height-mobile=\"35\" data-height-tab=\"35\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong><span style=\"color: #a1983d; text-decoration: underline;\">Check-in i check-out<\/span><\/strong><\/span><\/h4>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e8feb08eb5c\" data-id=\"69e8feb08eb5c\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]L\u2019horari de check-in \u00e9s a partir de les 15:00. L\u2019horari de check-out \u00e9s fins a les 12:00.[\/vc_wp_text]<div class=\"ult-spacer spacer-69e8feb08eb7b\" data-id=\"69e8feb08eb7b\" data-height=\"75\" data-height-mobile=\"75\" data-height-tab=\"75\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][vc_wp_text el_class=&#8221;title-title&#8221;]<\/p>\n<p style=\"text-align: center;\">Condicions de Reserva<\/p>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e8feb08eb99\" data-id=\"69e8feb08eb99\" data-height=\"15\" data-height-mobile=\"15\" data-height-tab=\"15\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_zigzag color=&#8221;custom&#8221; el_width=&#8221;30&#8243; el_border_width=&#8221;8&#8243; custom_color=&#8221;#A1983D&#8221;][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"ult-spacer spacer-69e8feb08ebb8\" data-id=\"69e8feb08ebb8\" data-height=\"50\" data-height-mobile=\"50\" data-height-tab=\"50\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_wp_text]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong><span style=\"color: #a1983d; text-decoration: underline;\">Tarifes i cancel\u00b7laci\u00f3<\/span><\/strong><\/span><\/h4>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e8feb08ebd6\" data-id=\"69e8feb08ebd6\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<p style=\"text-align: justify;\"><span style=\"text-decoration: underline;\">Tarifa reemborsable<\/span> &#8211; tarifa que permet la cancel\u00b7laci\u00f3 fins a 3 (tres) dies abans del check-in, en determinades circumst\u00e0ncies. Despr\u00e9s d\u2019aquest termini, no ser\u00e0 possible fer canvis i\/o cancel\u00b7lar la reserva. Les condicions de cancel\u00b7laci\u00f3 es poden consultar durant el proc\u00e9s de reserva.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><span style=\"text-decoration: underline;\">Tarifa no reemborsable<\/span> &#8211; tarifa promocional que no permet la cancel\u00b7laci\u00f3 i\/o modificaci\u00f3 de la reserva. Es requereix el prepagament de l\u2019import total. Les condicions d\u2019aquesta tarifa es poden consultar durant el proc\u00e9s de reserva.<\/p>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e8feb08ebf4\" data-id=\"69e8feb08ebf4\" data-height=\"35\" data-height-mobile=\"35\" data-height-tab=\"35\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong><span style=\"color: #a1983d; text-decoration: underline;\">Reemborsament per sortida anticipada<\/span><\/strong><\/span><\/h4>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e8feb08ec11\" data-id=\"69e8feb08ec11\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<p style=\"text-align: justify;\">La sortida anticipada no dona dret a la devoluci\u00f3 d\u2019imports, ja que el termini m\u00e0xim per a la cancel\u00b7laci\u00f3 \u00e9s de 7 (set) dies a comptar des de la contractaci\u00f3 del servei, d\u2019acord amb l\u2019<strong>Article 49 del Codi de Defensa del Consumidor<\/strong>. En aquest sentit, sota cap circumst\u00e0ncia es retornaran els imports prepagats, at\u00e8s que la sortida anticipada comporta l\u2019aplicaci\u00f3 d\u2019una penalitzaci\u00f3. El cobrament d\u2019aquesta penalitzaci\u00f3 est\u00e0 emparat per l\u2019<strong>Article 20 del Decret 7.381\/2010<\/strong>.<\/p>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e8feb08ec2e\" data-id=\"69e8feb08ec2e\" data-height=\"35\" data-height-mobile=\"35\" data-height-tab=\"35\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong><span style=\"color: #a1983d; text-decoration: underline;\">Garantia d\u2019allotjament<\/span><\/strong><\/span><\/h4>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e8feb08ec4b\" data-id=\"69e8feb08ec4b\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<p style=\"text-align: justify;\">En el moment del check-in es sol\u00b7licitaran les dades de la targeta de cr\u00e8dit com a garantia de despeses relacionades amb serveis i consums addicionals.<\/p>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e8feb08ec68\" data-id=\"69e8feb08ec68\" data-height=\"35\" data-height-mobile=\"35\" data-height-tab=\"35\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<h4 style=\"text-align: center;\"><strong><span style=\"color: #a1983d;\"><u>Allotjament de nens<\/u><\/span><\/strong><\/h4>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e8feb08ec84\" data-id=\"69e8feb08ec84\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<p style=\"text-align: justify;\">Els nens de 3 (tres) a 12 (dotze) anys paguen un suplement, l\u2019import del qual varia segons el tipus de r\u00e8gim reservat. A partir dels 13 anys, s\u2019aplicar\u00e0 la tarifa completa d\u2019adult.<\/p>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e8feb08eca0\" data-id=\"69e8feb08eca0\" data-height=\"35\" data-height-mobile=\"35\" data-height-tab=\"35\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong><span style=\"color: #a1983d; text-decoration: underline;\">Formes de pagament<\/span><\/strong><\/span><\/h4>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e8feb08ecbd\" data-id=\"69e8feb08ecbd\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_wp_text]<\/p>\n<p style=\"text-align: justify;\"><span style=\"text-decoration: underline;\">Transfer\u00e8ncia banc\u00e0ria<\/span> &#8211; Per confirmar la reserva, \u00e9s imprescindible enviar el comprovant de la transacci\u00f3 financera a la central de reserves amb almenys 24 hores d\u2019antelaci\u00f3 a la data d\u2019arribada.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><span style=\"text-decoration: underline;\">PIX<\/span> &#8211; Per confirmar la reserva, \u00e9s imprescindible enviar el comprovant de la transacci\u00f3 financera a la central de reserves amb almenys 24 hores d\u2019antelaci\u00f3 a la data d\u2019arribada.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><span style=\"text-decoration: underline;\">Targeta de cr\u00e8dit<\/span>\u00a0&#8211; El pagament fraccionat amb targeta de cr\u00e8dit est\u00e0 disponible fins a 10 quotes amb Elo, Visa o MasterCard i fins a 3 quotes amb la resta de targetes (<em>quota m\u00ednima de R$ 50,00<\/em>). No acceptem targetes de tercers.<\/p>\n<p>[\/vc_wp_text]<div class=\"ult-spacer spacer-69e8feb08ece8\" data-id=\"69e8feb08ece8\" data-height=\"75\" data-height-mobile=\"75\" data-height-tab=\"75\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column][\/vc_column][\/vc_row][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;background-and&#8221;][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_wp_text el_class=&#8221;title-title&#8221;] Condicions Generals [\/vc_wp_text][vc_zigzag color=&#8221;custom&#8221; el_width=&#8221;30&#8243; el_border_width=&#8221;8&#8243; custom_color=&#8221;#A1983D&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_wp_text] Entrada d\u2019animals de companyia [\/vc_wp_text][vc_wp_text] No es permet l\u2019entrada d\u2019animals de companyia. Tanmateix, a prop del resort hi ha alguns hotels especialitzats en la cura d\u2019animals, on poden allotjar-se durant l\u2019estada. L\u2019hotel no t\u00e9 cap acord amb aquestes empreses. [\/vc_wp_text][vc_wp_text] Allotjament [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":6292,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6328","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/serhsnatalgrandhotel.com\/ca\/wp-json\/wp\/v2\/pages\/6328","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/serhsnatalgrandhotel.com\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/serhsnatalgrandhotel.com\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/serhsnatalgrandhotel.com\/ca\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/serhsnatalgrandhotel.com\/ca\/wp-json\/wp\/v2\/comments?post=6328"}],"version-history":[{"count":2,"href":"https:\/\/serhsnatalgrandhotel.com\/ca\/wp-json\/wp\/v2\/pages\/6328\/revisions"}],"predecessor-version":[{"id":6338,"href":"https:\/\/serhsnatalgrandhotel.com\/ca\/wp-json\/wp\/v2\/pages\/6328\/revisions\/6338"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/serhsnatalgrandhotel.com\/ca\/wp-json\/wp\/v2\/media\/6292"}],"wp:attachment":[{"href":"https:\/\/serhsnatalgrandhotel.com\/ca\/wp-json\/wp\/v2\/media?parent=6328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}